Damaged mail claim form

You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section. The online claims process allows you to electronically upload .pdf and .jpg files as the required supporting documentation for a claim.

1. Go towww.usps.com/domestic-claims .
2. Sign in to the Online Claims site with your USPS.com user name and password. New users can register for a user name and password atwww.usps.com .
3. Enter the Tracking/Label Number and shipping date.
4. Enter the address information and claim details.
5. Select the reason for filing a claim.
6. Upload proof of value, such as a receipt of purchase (upload .pdf and .jpg files as attachments).
7. If required, enter insurance fees and upload evidence of insurance (e.g., a mailing receipt) using a .pdf or .jpg attachment.
8. Review your claim information and submit it.

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